Victims, Spectacle Makers or Whiners in the Workplace

I like this analogy in ‘What They Teach You at Harvard Business School’ on how important it is for business owners to identify “victims”/ “whiners” / “spectacle makers” in the workplace, before the pollute or contaminate your business and turn customers away.

“..if I had my favourite bowl of ice cream over here and a bowl of shit over here, if I took one speck of shit and put it in the ice cream, would you eat the ice cream?”